How IT Consultants can help in Quality Assurance

IT consultants join your team at any point in the project and proactively respond to your business needs. The Test solution packages that the IT consultants offer encompass the whole test phase of a project or selected test phases required for a specific project. Services include: 

• Requirements Development – delivered in order to eliminate contradicting, ambiguous or incomplete requirements up front.
• All Stages of Testing – from test strategy to execution.
• Performance Testing – review of architecture and the planning and delivery of performance test efforts.
• Functional Testing – planning of test execution phases and resources and deliver test track coverage.
• User Acceptance Testing – provision of business functional analysis and the generation and execution of user acceptance testing.

Documentation

IT Consultants have access to use and modification of various test documents and templates. Dependent upon the needs of a given project or client environment these can be utilized by IT consultants, applied to corporate templates where required, and utilized within the client environment. This includes:

• Test Strategy – outlining the approach and environment details.
• Test Plans – production of test plan documentation, approach and schedule.
• Test Cases – detailing high-level test scenarios.
• Test Matrix – to ensure coverage in the testing of applications.
• Test Scripts – detailing step-by-step instructions regarding the testing of applications.
• Checklists – to facilitate the smooth running of testing.

Inspection & Review

From running complete projects or team extension models, IT Consultants aim to tailor their services to best suit customers’ needs, with the aim of working closely with you so that they can be flexible in the service offering they provide and adding value to your business. Inspection and review services can be provided by your IT Consultant.

IT consultants also offer the following services:

• Inspection Review – formal inspection of test practices for specific projects currently in progress, delivering recommendations regarding the continuation of the work.
• Process Review – formal review of general test processes and procedures delivering recommendations for future projects.
• Deliverables Review – formal review of project testing deliverables providing improvement suggestions and recommendations regarding feasibility.
• Project Review – formal review of completed project work providing recommendations regarding test practices and procedures.

How Cloud Computing Services can Improve Customer Service

Other problems associated with customer service more usually make it a tedious task and pose problems for all those involved.

TRADITIONAL APPROACHES TO CUSTOMER SERVICE

Traditional approaches to customer service typically involve a representative at the call center accessing a wide variety of spreadsheets and databases to retrieve information pertaining to the specific customer and query. This type of service is neither knowledge-efficient nor time-efficient. If representatives need to collect information from various people, they may either hold up the customer with long delays, or provide conflicting information.

Customer relationship management demands that customers receive the best possible support. As such, many businesses are turning to cloud computing for providing such services. From the management of applications, to technical support, and to infrastructure management from afar, businesses are now provided with new options to manage customers and their accounts . Cloud computing services like ozonetel, knowlarityetc.provide a variety of customer service applications like automated IVR, voice recognition, automatic account look up, voice mail, speech to text, VAS services to streamline the process from beginning to end.

WHAT CLOUD COMPUTING MEANS TO CUSTOMER SERVICE APPLICATIONS

Businesses can update their call center capabilities by using various aspects of customer service applications through cloud computing. Advanced cloud computing tools can be used instead of storing the data in various databases and spreadsheets, from which it takes a considerably long time to extract information. Key customer data, such as contact information, and purchase and order history can be made available instantly. Having immediate access to a complete customer profile from any Internet connection offers the advantage of providing accurate information instantly, thereby augmenting the chances of customer satisfaction tremendously.

THE WEB IS THE ANSWER TO THE FUTURE OF CUSTOMER SERVICE

Customers are frequently turning to the Internet to search for solutions to their problems. They may Google information on a specific problem to understand what others have done to solve it. In keeping with this new trend, many cloud computing applications provide businesses with facilities to develop customer self-service portals that are specific to their industry.

Customers are provided with facilities that are available 24/7 through self-service portals. If they have a problem with their product or service, they can log their cases on these portals. In addition to being able to log their complaints on the portals, customers are also provided with updates on their products, services, and their history.

Businesses are able to modify and customize the portals to fit their specific needs. For example, in addition to the usual complaint logging, customers may be asked to provide their suggestions and opinions regarding products and services, comment on the ideas of other customers, and/or vote on these ideas. Running a forum on these portals is an excellent idea to allow customers to solve their own problems, and to provide a field from which businesses can farm future ideas. This provides a more engaging experience for the customers and simultaneously reduces the burden on the service team.

Atlogys is an IT and Technical consulting services company started by ex Googlers. We are providing expert technical consulting service, Enterprise mobility service and mobile & web application development service.

How IT technical consultants can help you win all the battles in your business

The effectiveness of business services and technological advancements run hand in hand. This is what makes it so important for people associated with any field to be ready to cope up with the changes in technology that are continuously going on

After all, if you do not keep up your pace with these changes (as others of your field), you are bound to be left behind in the crowd of competitors.

Now, if you have clouds of thoughts wandering in your mind as to why you need to jump into this technological battle, then here is a look at the major reasons –crowd of competitors.

1. To have clearly set goals for the future – to have a clear vision of the future is the utmost thing at present times. Technological changes are something that is inevitable, no matter what field you are associated with and you need to have goals set in your mind regarding how to cope up with these evolving changes? This is where technical consulting services  come into the picture. With the help of prodigies, who are experienced enough to cope up with the ever changing trends in the field, you can be rest assured about the fact that you are moving ahead with time and not lagging behind in any aspect.
2. Focus on Success – success is the first and foremost goal, no matter what field you are in. This is one thing that makes technology consulting such an important aspect of modern day businesses. If you want success, then your sight must be completely focused on it. A little loss in the focus can be the difference between success and failure. With technology consultants by your side, you can simply sit back and relax and let these prodigies focus on what the current needs are of your profession.
3. Your thoughts are their plan of action – no one can be a better judge of your operational needs than you. In the complex realm of various advanced  Ecommerce and  Mcommerce  technologies, it is difficult to conceive a solution which fits   the best in your scenario. You need some  one to do a thorough study of  your business , speaking to different  stakeholders in the organization  and  understand their pain areas in  carrying out routine jobs . Finally, the  optimal cost effective  solution is designed  with the help of the help of IT experts who work very closely  with   different  vertical experts .  This is what technical consulting is all about. These prodigies will make sure that they combine your thoughts with their efforts to bring forward results that satisfy your expectations.